FAQ
Below FAQ are some common concerns of our clients before purchasing the suit, if you have other questions, please just send it to support@suitfocus.com
Absolutely, at Suit Focus we pride ourselves on creating perfectly tailored luxury suits that fit your unique build like a glove.
To submit your custom measurements simply select the “Made to Measure” option on the product page. Here, you will be asked to enter your unique measurements. If you’re unsure on how to properly measure yourself, check out our handy size guide for all the key information about getting your measurements right.
Once you’ve sent in your measurements, our team of expert tailors will start creating your custom-made suit with the perfect fit.
If you wish to cancel your order, please email your order number and reason for cancellation to support@suitfocus.com. Our friendly customer service team will get right back to you and will guide you through the cancellation process.
All of our material is expertly sourced and procured by an artisan tailor with 50+ years of experience. This fabric is then woven into an exquisitely handcrafted suit by our professional tailors based in China.
Only the highest quality and best value for money fabrics make it into our ranges.
It is a good question. We are the tailors for the direct supply and non stock pressure to make this competitive price possible. It is proud of ourselves on offering affordable prices without compromising the quality, as we are dedicated to dressing men well, with superb customer service for the more professional advice to make the best fit as we can, a truly tailor handmade suit but without breaking the bank.
All suits are meticulously handcrafted to order by our artisan tailors. Once your suit has been crafted, it’s first checked by our quality control team and then dispatched directly to you by DHL International.
Generally, it takes 2-3 weeks to make your suit, and about one week faste delivery. We do advise up to 30 days for final delivery. Customs and Import duty may be applicable and is the sole responsibility of the customer.
Please note that delivery may take longer in or during the approach to holiday seasons such as Christmas, New Year or Easter. This also includes Chinese New Year.
All of our suits are manufactured and imported directly from China to you. You may be required to pay a customs charge to DHL.
Unfortunately we cannot estimate what this charge may be, however, based on our experiences charges can range between £4.50 - £30 for deliveries made to the UK, but no any duty tax to US.
Please read and understand the Customs and Import laws for your particular country to approximate what the charge may be before purchasing.
Customs/Import tax is the responsibility of the buyer so please take this into consideration before purchasing.
We abide by the consumer legal “cooling off’ right, which means that you have the right to return your purchases without question and obtain a full refund within 14 days of purchasing the item. But please be aware that all customized suits are non-returnable and non-refundable
To return your items, please email us at support@suitfocus.com. Our customer service team will then be able to provide clear instructions on what to do next, including our returns address.
Once you’ve notified us of your intent to return you must send your items back to us within 14 days. After this point, we cannot accept your return. Please also note that you are responsible for all shipping costs.
Once we’ve received and approved your items, we will process your return and issue a full refund within 14 days.
For more information, check out our Sale Terms and Conditions.
We’re committed to ensuring that you get the very best fit and are happy to exchange your order if you have a valid reason. We will exchange your purchase within 14 days of receiving them if:
• You ordered the incorrect size
• The wrong size was delivered
Please note that customized suits are not exchangeable.
To exchange your purchase for a different size or for a different suit altogether, please email support@suitfocus.com and our friendly customer service team will provide clear instructions of what to do next. We will also work with you to ensure that you get the right fit for your body shape.
Once you’ve notified us of your intent to exchange you must send it back to us within 14 days. After this point, we cannot accept your exchange.
Once we’ve received and processed your return, the new item will be shipped to you via our nominated courier.
If, when we receive the return, we deem that you have damaged the goods then the exchange will be denied and the suit returned to you. Please note that you are responsible for all shipping costs.
Please note that your right to exchange does not affect any separate legal “cooling off” rights to cancel the contract and obtain a refund. Please see our Sale Terms and Conditions for more information about “cooling off”.
If you’re sending back your purchases for either a refund or exchange, you will need to send us your items in their original packaging and in the same condition that they arrived. Please be sure to include a note of your order number, your return address and any alterations you require.
Details of where to send your order will be given to you by our customer service team.
We are dedicated to ensuring the security of our customers when purchasing with us online. We take your sensitive data very seriously and have taken steps to ensure that it is safe and well protected.
We offer PayPal as a means of purchasing, which means no matter how you place your order, you will enjoy all of the payment protection benefits that PayPal and industry security standards bring.
If you have any problems with your order, please contact us at support@suitfocus.com in the first instance.
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